Returns & Exchanges
Write us an e-mail via the form, or just send us an e-mail directly at [email protected].
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Do you have questions about exchanging or returning an item you’ve purchased form us? Send us an email and we’ll get in touch shortly.
ORDERS AND RETURNS
Returns & Exchanges
Worry about buying something online and it not fitting?
We’ve taken all the hassle out of it and made purchasing from Northside Motorcycle Tyres and Service completely hassle free! If you purchased an item using our online store below are the steps you need to follow for an exchange:
- Sign into your account at . If you do not know your account details don’t stress as you can have them sent to you by entering your email at.
- Raise a Resolution Case within the Resolution Centre. This is where you also need to let us know what you wish to exchange too. You can locate the part number on the product page under the name by clicking on the size or colour.
- Receive confirmation from our team as to your RMA (Return Merchandise Authorisation) Number along with your new order number.
- Package up your unused product(s) and send it to the below address.
- Once we receive your original item we will let you know by messaging you from the Resolution Case, followed by dispatching your new item and emailing your tracking information.
What can not be exchanged or returned?
Due to health and safety regulations we are unable to accept returns on the below items, please ensure you conduct all due diligence to ensure the item you are purchasing is 100% correct:
- Underwear including Compression Pants.
- Service Items.
- Clearance Items.
- Any Electrical Components or Parts
We are here to help, so if you’re after service parts for your bike please let us know either your make, year and model or the best option is always your bikes VIN to ensure the parts are correct for your bike.
What if I change my mind on a purchase?
If you order a product or item that we do not regularly stock and simply change your mind there will be a re-stocking fee to be paid.