Time Frames

Repair time frames can vary considerably, particularly when parts need to be ordered. Unfortunately, we are not always able to provide an exact completion date. We recommend discussing expected time frames with our Parts Specialist Team and keeping communication open throughout the repair.

For more involved repairs, it is not uncommon for a motorcycle to remain at the workshop for 1–2 months, particularly when waiting for parts or dealing with complex repairs. This is not our preference — the longer a motorcycle remains with us, the more handling is required, including moving and storing bikes safely each day.

Booked Services

If your motorcycle is booked for a service, in most cases the service will commence on the day it is booked. We recommend confirming this with our team when you drop the bike off.

During the service, our technicians may discover additional repairs or parts that are required. Our Parts Specialist Team will contact you to discuss the findings, costs and whether you would like the additional work completed.

Please keep in mind that additional repairs were not included in the original allocated workshop time. As other customers’ motorcycles are already booked into the workshop, your bike may need to be rebooked for the additional repair work. This is a normal part of workshop scheduling.

Depending on parts availability and the work required, we will discuss whether your motorcycle should remain at the workshop while parts are ordered or whether it is better for you to take the bike and bring it back for a scheduled repair appointment once the parts have arrived.

Good communication between you, our Parts Team and our workshop helps us manage your repair as efficiently as possible