Privacy Policy

Northside Motorcycle Tyres & Service

Last updated: 28 October 2026

1. Who We Are

Northside Motorcycle Tyres & Service is a motorcycle tyre, servicing, repair and parts business located in Lawnton, Queensland, Australia.

Website: https://www.nsmctyres.com
Email: info@nsmctyres.com
Phone: (07) 3205 6505

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products, make enquiries or use our services.

2. Information We Collect

Depending on how you interact with our business, we may collect:

Your name, email address and telephone number.
Billing and delivery addresses.
Products purchased, order history and transaction details.
Motorcycle make, model, year and registration details where relevant to our services.
Service bookings, repair records and warranty enquiries.
Customer correspondence, feedback and enquiries.
IP addresses, browser information, device details and website usage information.
Marketing preferences and communication choices.

We generally collect information directly from you when you place an order, contact us, book a service or interact with our website.

You can browse much of our website without providing your name or contact details.

3. How We Use Your Information

We use personal information to:

Process online and in-store purchases.
Arrange product collection and delivery.
Manage motorcycle servicing, repairs and inspections.
Contact customers regarding orders, bookings and enquiries.
Process payments, refunds and warranty claims.
Maintain accounting, taxation and business records.
Improve our website, products and services.
Protect against fraud, spam and unauthorised access.
Analyse website traffic and advertising performance.
Send promotional communications where permitted by law.

We do not sell customer contact lists or personal information to third-party data brokers.

4. Online Shopping and Guest Checkout

Our website uses WooCommerce to operate our online store.

Customers can purchase products without creating an account or password.

When an order is placed, we collect the information reasonably necessary to process payment, fulfil the order and communicate with the customer.

We retain relevant order information for legitimate business purposes, including accounting, refunds, warranties and legal obligations.

5. Payment Processing

Our website uses or is configured to use the following payment providers:

WooPayments

WooPayments enables secure online card payments and related payment services.

PayPal

PayPal enables customers to pay using supported PayPal payment methods.

These providers may collect and process payment details, transaction information and fraud-prevention data in accordance with their own privacy policies.

Northside Motorcycle Tyres & Service does not ordinarily receive or store customers’ complete payment card numbers or card security codes in its WooCommerce order records.

Customers can review the providers’ privacy information at:

6. Cookies and Website Technology

Our website uses cookies and similar technologies to support its operation and improve the customer experience.

These may include:

Essential cookies: Used for shopping carts, checkout sessions, security and normal website functionality.

Analytics cookies: Used to understand how visitors use our website.

Advertising cookies: Used, where enabled, to measure advertising performance, understand conversions and support relevant advertising.

Preference cookies: Used to remember applicable website choices and settings.

You can manage cookies through your browser settings and any cookie preference controls made available on our website.

Disabling essential cookies may affect shopping cart and checkout functionality.

7. Google Analytics, Google Ads and Meta Tracking

We use Google and Meta advertising and analytics services to understand website traffic, measure marketing effectiveness and improve our advertising.

These services may include:

Google Analytics.
Google Ads conversion tracking.
Google advertising tags and related measurement tools.
Meta Pixel or other Meta advertising measurement technologies.

Depending on the technologies enabled, these services may collect or receive information such as IP addresses, device and browser information, website interactions, pages visited and purchase or conversion events.

Google and Meta may process information according to their own privacy policies, including through systems located outside Australia.

For more information:

Google Privacy Policy: https://policies.google.com/privacy

Meta Privacy Policy: https://www.facebook.com/privacy/policy/

Where consent or other controls are legally required for particular tracking technologies, we will implement the relevant notices and choices.

8. Marketing Communications

We may send information about motorcycle tyres, products, servicing, promotions and business updates where permitted by Australian law.

We aim to comply with applicable Australian electronic marketing requirements, including the Spam Act 2003.

Customers may unsubscribe from promotional emails or messages using the available unsubscribe method or by contacting us directly.

Email: info@nsmctyres.com

We do not require customers to agree to promotional marketing as a condition of purchasing products.

9. Customer Reviews and Comments

Where our website allows product reviews or comments, we may collect information submitted through those features, together with technical information used for security and spam detection.

Approved reviews may be publicly displayed, including the name and content submitted by the reviewer.

We may moderate or remove reviews or comments that are unlawful, misleading, offensive or inappropriate.

10. Images and Uploaded Content

Where customers are permitted to upload images or documents, they should avoid including unnecessary personal information or embedded GPS location information.

Images published publicly may be accessible to other website visitors.

11. External Websites and Embedded Content

Our website may contain links to motorcycle suppliers, manufacturers, social media platforms, videos and other external websites.

These third-party services may collect information and use cookies under their own privacy policies.

We encourage customers to review the privacy policies of external websites before providing personal information.

12. Sharing Personal Information

We may share relevant personal information with trusted third parties where reasonably necessary to operate our business.

These may include:

Website hosting and technical support providers, including Agility Squared.
WooCommerce and related website service providers.
WooPayments and PayPal.
Delivery and freight companies.
Accounting and business administration providers.
Email and communications service providers.
Google and Meta advertising and analytics services.
Website security and fraud-prevention providers.
Government agencies, regulators or other parties where required or authorised by law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

13. Overseas Processing and Disclosure

Some of our technology, payment, analytics, advertising and communication providers may process or store information outside Australia.

The countries involved depend on the provider and its service arrangements.

Where Australian privacy laws require particular safeguards or disclosures, we will take reasonable steps to meet those obligations.

14. Protecting Your Information

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include:

Secure website connections.
Restricted website administration access.
Software and security updates.
Appropriate payment processing systems.
Website monitoring and fraud-prevention controls.
Access controls for customer and business information.

No website or electronic system can be guaranteed completely secure.

15. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal and business requirements.

These purposes may include:

Processing and fulfilling orders.
Accounting and taxation.
Warranty and refund enquiries.
Customer service.
Fraud prevention and security.
Legal claims and dispute resolution.

Australian taxation records generally need to be retained for at least five years, although certain records may require longer retention.

When personal information is no longer reasonably required, we take appropriate steps to delete or de-identify it, subject to applicable legal requirements.

16. Accessing and Correcting Personal Information

You may contact us to request access to personal information we hold about you or to request correction of inaccurate or outdated information.

We may need to verify your identity before responding.

Some information may need to be retained for accounting, taxation, warranty or other lawful purposes.

Please send enquiries to:

info@nsmctyres.com

17. Privacy Complaints

If you have a concern about how we collect, use or handle personal information, please contact us.

We will review your enquiry or complaint and respond within a reasonable timeframe.

Where the Privacy Act 1988 applies, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

OAIC website: https://www.oaic.gov.au

18. Contact Details